RECURRING PAYMENT TERMS

PAYING FOR NETLIFE SERVICES BY RECURRING PAYMENTS

Setting up your recurring payment

Your recurring payment is set up when you accept these terms and purchase our products or services.

Internet: Once your Netlife internet service up and running you’ll be debited by recurring payment on or around the 1st of every month.

In establishing a recurring payment arrangement, you are providing us with authority to debit your specified payment method using the Bulk Electronic Clearing System (BECS).

No processing fees

We don’t charge a processing fee for monthly recurring debit payments.

Keep enough money available for your payment

If you don’t have enough money available on your monthly payment date, your bank may charge you a fee.

If you don’t pay in time because your recurring payment has failed, you’ll need to sign in to your Netlife account and pay by another method or we may suspend or restrict your services. We accept VISA and Mastercard.

Changing your recurring payment method

You can change your recurring payment details by calling in to your Netlife representative and updating your payment method.

We’ll aim to provide you with at least:

  • 30 days’ notice about cancellation or changes that will have a major negative impact on the majority of our customers who use recurring payments
  • 14 days’ notice for changes that may be detrimental (but not of major impact) to the majority of our customers who use recurring payments
  • 3 days’ notice (if possible) if changes are needed for legal or security reasons
  • No notice – for changes that benefit you or have no impact on you.

If we cancel this recurring payment agreement because a payment is dishonoured or rejected, or we have reason to believe you’ve given us false information, we’ll notify you.

Disputes

If you have a dispute about your recurring payment, please raise a support request. If your dispute relates to a payment you’ve already made to us, you may not have access to those funds until the dispute is resolved. If we can’t resolve your dispute, you can lodge a complaint with the Telecommunications Industry Ombudsman.

Acknowledgement

By accepting these terms you authorise Netlife to debit your nominated account each month.

About us

In these terms, references to “we”, “us” and “our” are references to Netlife.